Refund policy
Refund Policy
Refund Policy
At Lowline Supply Limited, we want you to be happy with your order.
Change of mind
We do not offer refunds for change of mind, incorrect choice, or unwanted items unless required by law.
Change-of-mind returns are not guaranteed but may be accepted at the sole discretion of Lowline Supply Limited. Approved returns may be subject to a restocking fee.
If you have any question we are always available to help at hello@lowlinesupply.com
If we choose to accept a change-of-mind return, the item must:
- be returned in original condition
- be unused, unworn, and unwashed
- have all original tags and packaging attached
Original shipping charges are non-refundable. Return shipping for change-of-mind purchases is the customer’s responsibility unless we agree otherwise.
Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or not as ordered, please contact us at hello@lowlinesupply.com as soon as possible with:
- your order number
- a description of the issue
- clear photos where relevant
Where required by applicable law, we will provide an appropriate remedy for faulty, damaged, or incorrectly supplied goods.
Sale items
Sale or clearance items are not eligible for change-of-mind returns unless required by law.
Return process
Please email hello@lowlinesupply.com before sending any item back. Returns sent without prior contact and approval may not be accepted.
Approved returns should be sent to:
Lowline Supply Limited
Unit 23, 193 Glenda Drive
Queenstown
Refund timing
If a refund is approved, it will be processed back to the original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.
Contact
For refund or return enquiries, contact:
Lowline Supply Limited
Email: hello@lowlinesupply.com
Address: Unit 23, 193 Glenda Drive, Queenstown (by appointment only)